Personalised Products
Returns are generally accepted only when:
- +The item arrives damaged in transit
- +The item contains a manufacturing defect
- +We have made an error in the personalisation
Reporting an Issue
Please contact us within 7 days of delivery and include clear photographs of the product and packaging. This helps us resolve your case as quickly as possible.
Refund Processing
Approved refunds are normally processed within 5–10 working days to your original payment method.